Technical Queries

A common fix for several technical issues you might experience when playing on our website can be solved by clearing the web browser's cookies and cache. This is how to do it within your web browser. Google Chrome: - Computer: 1. On your computer, open Chrome. 2. At the top right, click More More. 3. Click More tools and then Clear browsing data. 4. At the top, choose a time range. To delete everything, select All time. 5. Next to "Cookies and other site data" and "Cached images and files...

In case you lose connection while playing a slot game, simply re-open the game and it will continue from where you left off. Spinning slots during a game are still finishing the round even if the connection is lost. You can also check the game rounds by going to the game settings and selecting 'Game History'.

At Lightning Casino we apply a strict closed loop policy, meaning, once you have used a specific deposit method you will only have the possibility of using the same payment method for future withdrawals and deposits. This is to ensure highest level of security and AML. Should you wish to use a different method for future deposits and withdrawals we ask that you contact our support who will assist you accordingly.

Should you experience any issue while loading a game, kindly follow the steps below: - Log out and then back in to your account - Clear cache and cookies in your web browser - Open the browser settings and check if the pop-up blocker is disabled. If not, disable it - Make sure that the flash player is activated in your browser - Try to open the game in a different browsers and see if the issue persists